Refund policy

1. Refund Eligibility:
- Refunds are only applicable within 15 days from the date of delivery.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.

2. Non-Refundable Items:
- Gift cards

3. Damaged or Defective Products:
- If you receive a damaged or defective item, please contact us immediately at [contact email] with clear photos of the product and packaging. We will assess the issue and provide further instructions for a refund or replacement.

4. Return Process:
- To initiate a refund, please follow these steps:
- Contact our customer support team at info@kitchenfluence within the eligible timeframe.
- Provide your order number in the subject line and a detailed reason for the refund request withini the email.
- Once approved, we will provide you with a return authorization and instructions on how to return the item.

5. Return Shipping:
- Customers are responsible for return shipping costs unless the item is damaged or defective. In such cases, we will provide a prepaid shipping label.

6. Refund Processing:
- Once we receive the returned item and confirm its eligibility, we will process the refund within 5 business days.
- Refunds will be issued to the original payment method used for the purchase.

7. Late or Missing Refunds:
- If you haven’t received a refund within the specified timeframe, please first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at info@kitchenfluence.com

8. Changes to Refund Policy:
- We reserve the right to update or modify our refund policy at any time. Any changes will be effective immediately upon posting on our website.